Warranty & Returns
If ordering new or remanufactured parts ask about our warranty. Not all new or remanufactured parts come with the same warranty. Most used parts we sell include a 30-day, 60-day, or 90-day warranty depending on the part, its condition and the mileage of the vehicle that the part came from.
Not all parts will reflect the mileage shown on the vehicle depending on if the part has been replaced before or not.* This warranty covers defective parts and incorrect items sent. No refund greater than the purchase price will be issued for any reason. NO LABOR COSTS or other losses directly or indirectly related to the part (such as reprogramming, vehicle rental, gas used traveling to your mechanic, work hours lost, etc.) are covered by Tom’s Auto Parts.
In the event that the part is defective, we will first attempt to replace it with a functionally equivalent part, if we are unable to provide a replacement we will issue a refund. Return shipping costs will not be reimbursed. Upon contacting Tom’s Auto Parts, please provide a detailed explanation as to why the part is being returned. Photos, VIN, and/or details from your certified mechanic may be required as a proof for warranty consideration.
In the event a part is returned for any reason other than warranty or a mistake on our end, Tom’s Auto Parts reserves the right to apply a restocking fee and withhold all shipping amounts IF a refund or store credit is issued. This would include if you ordered the incorrect part or provided us with incorrect/incomplete information which led to us selling you the wrong part.
Tom’s Auto Parts is not responsible for items delivered according to carrier tracking but not taken into possession by the customer. If UPS/USPS/FedEx/etc. says they delivered it, it’s considered received.
*Unless otherwise specified during the sale or within the sale listing of the specific part, which could override these general policies.
Warranty Coverage & Exceptions
Overheating or oil starvation for any reason voids the warranty and returns policy on engines, heads, transmissions, transfer cases, axle assemblies, and any other applicable parts. Gaskets and seals are not covered under our warranty and should be replaced before installation. Modification or damage during installation voids warranty, no returns will be accepted for this reason. We do not guarantee the mileage on any parts. Parts could have more or fewer miles than stated.
The warranty covers the long block only. Any manifolds, hoses, oil pans, timing belts and covers, distributors, water pumps, fuel injection or carburetors, and sensors are included for convenience only and are not guaranteed and may not be right for your application. Replace seals and gaskets – no warranty for leaks. Accessories such as but not limited to turbo/superchargers, starters, alternators, a/c compressors, and power steering pumps are usually not included nor under warranty in regards to the sale of an engine.
If these parts are purchased separately they will be under warranty. If a core charge was included in the sale of an engine, we expect the same type of items back with your old engine that came on the purchased engine, not just a bare block. New oil and filter of correct specifications for the engine, and flushing or replacement of oil cooler and lines (if applicable) is required.
Orders of "Block Only" (short/long block) are guaranteed to be rebuilt only.
Cylinder heads are guaranteed to not be cracked or severely warped and may require resurfacing, valve jobs, and new seals.
We only guarantee the ability to be rebuilt, not that you can just install it and go.
We guarantee that it will shift properly, and gears and bearings to be good. The pan and linkage are not guaranteed to be right for your vehicle. Thoroughly clean all components of the transmission including oil pan before assembly. New oil and filter of correct specifications (example: no Dexron III/Mercon in Chryslers requiring ATF+3).
You must replace ALL seals and gaskets prior to installation – no warranty for leaks. Flush & flow test the transmission or replace the cooler and the lines. Fully engage torque converter in a front pump. Manual transmission - you must install a new clutch, pressure plate, throw-out bearing, and slave cylinder. You must also have your flywheel turned to proper specs prior to installation.
Rotors are guaranteed to be machinable only since normal use can leave them slightly warped. They will be guaranteed against cracks or non-machinable surface damage.
Instrument / Speedometer Clusters
For many vehicles, the customer will be required to take the cluster (or vehicle) to a dealership to have the unit reprogrammed. Tom’s Auto Parts will not return or refund any units until the customer can provide written documentation from an Authorized Dealer proving the part was reprogrammed and still not functioning properly. Some vehicles require a reset procedure that the consumer can simply perform themselves once installed.
Electrical items such as engine computers, body control modules, transmission modules, transfer case modules, radios, speedometer/instrument clusters, power window switches, etc. are only guaranteed to have the correct manufacturer part number specified and are not sold for testing purposes.
All electrical items have a replacement warranty only. Up to one replacement will be sent in order to rectify a non-working module. Some of these parts may require dealer reprogramming. In the event, this is required the part cannot be returned until verified by the dealer that the part has been reset/reprogrammed properly.
Some vehicles require a reset procedure that the consumer can perform themselves once installed. Electrical parts that have been modified in any way will not be refunded. Sometimes dealers are unable to reprogram a part -- dealer charges will NOT be refunded by Tom’s Auto Parts.
Struts are sold with working condition warranty only. We do not guarantee the actual ride quality of the shocks or springs. We do guarantee springs and strut to be in working condition. These components are typically recommended to be replaced in pairs for best handling and ride quality.
Control arms are guaranteed to be true and straight. Ball joints, bushings, sway bar links, or non-metal parts attached to control arms are not guaranteed.
Seals in turbochargers are not guaranteed to be perfect. These seals may need replacing.
Doors are complete assemblies however they are not guaranteed to come with such accessories as windows, window regulators, handles, hinges, mirrors, power window switches, latches, door lock actuators, moldings, or interior panels. We only guarantee the door shell.
Other body parts such as hoods, fenders, bumpers, quarter panels, deck lids, tailgates, and header panels are not guaranteed to come with hinges, hood ornaments, emblems, latches, trim, moldings, headlights, or grilles.
Specific colors may be requested for body parts, but a perfect color match is not guaranteed. We recommend that body parts be repainted to match your vehicle. Body parts that do not match the color of your vehicle will not be available for return for that reason.
Tires are guaranteed to hold air and have no broken belts.
Wheels are guaranteed to hold air (valve stems should be replaced) and have no cracks. Wheel weight marks are considered normal. Tire pressure sensors included on purchased wheels are not guaranteed.
Used parts are NOT guaranteed to be in PERFECT or LIKE NEW condition. There is usually some wear from normal usage even on a “Grade A” part.
Vintage parts may also not be included in the warranty and return policy due to the age of the part.
Items ordered for 'testing purposes only' or ordered incorrectly by the customer will not be available for return under warranty. Verify with a mechanical, electrical, or body expert the actual part needed before ordering. We ask you, our customer, to do the necessary research and diagnostics before ordering.
Items returned after the warranty period will not be refunded. Parts must be received within 30 days of the original pickup/shipment delivery date in order to be accepted.
Items that are modified in any way or disassembled will not be accepted. Items returned that are not the original part shipped will not be refunded -- parts are uniquely identified by markings on the part. Items returned that are not in the original condition of when shipped or picked up will not be refunded. If you receive a defective, damaged, or incorrect part, please notify us as soon as possible.
Returning the part is the responsibility of the customer and Tom’s Auto Parts must be provided with the return tracking number within 5 business days of the receipt of the RMA. Once the return is received, it will be inspected and upon approval, we will issue a refund on the original purchase price or send a replacement part. Please package the item well, as items damaged in return shipping due to insufficient packaging will not receive a refund or replacement (and carriers deny damage claims if they deem them improperly packaged).
Return of new or remanufactured parts requires that the part is in unused condition in manufacturers packaging with everything originally included. Bolting on or plugging in is considered used and can not be returned.
Core charges associated with remanufactured parts can only be refunded if the core is returned in the original box.
No returns or refunds for special order parts or new or used electrical parts.
Our prices can change at any time.
We accept cash, check, money order, and credit card. Do NOT email credit card information.
Money paid down is non-refundable unless the part is out of stock. Pulled parts must be picked up within a reasonable amount of time, or they may be sold to someone else.
Ordering New or used Parts
We do not place orders for new or used parts until the part has been paid for. Most orders arrive in 2-7 business days unless specified at the time of ordering the part. Business days do not include Saturday or Sunday! If you don't hear from us within that time, please call to check the status of your order. Orders must be picked up within a reasonable amount of time or they may be sold to someone else or returned to the supplier.
If you have any questions about these policies, please ask.
**We reserve the right to change or update our policies at any time.**